Operationalise your field support. We build the objective, turnkey architecture required to safely hand over hardware maintenance to third-party depots.
Handing medical hardware to a distributor without strict vendor qualification and objective training rubrics is a massive regulatory liability. Without an architecture, you lose control of your physical product quality in the field.
We operate as your outsourced engineering agent to establish a legally defensible third-party repair network. This engagement is strictly bounded to operational rollout.
Rapid triage of the physical device to validate mechanical complexity (waived if a Service Design Review has previously been executed).
Remote screening of prospective depots, followed by a formal physical site audit to validate facility ESD controls, calibration limits, IT security, and inventory segregation.
Translation of your released Service Manual into a structured Master Training Matrix, engineering binary Pass/Fail grading rubrics for all practical assessments.
Deployment of a Lead Systems Engineer for up to 4 days on-site at the target depot. Delivery of the "Train the Trainer" cohort, culminating in signed Training Records (ST-REC-TRN-001).
Clients missing base documentation. SNA is strictly an operational rollout package. It does not include SOP or manual writing. You must provide formally released, QARA-approved Service Manuals prior to Phase 2. We will not build training matrices based on verbal R&D intent.
SNA pricing maps directly to the operational execution phases.
Baseline capability check. (Waived if Schema Technical has completed an SDR).
Remote RFI filtering and execution of the formal, on-site physical facility audit.
Engineering of the Master Training Matrix and binary grading rubrics.
On-Site Training & Certification. Baseline assumes up to 4 Days deployed on-site.